Privacy Policy

**Effective Date:** September 29, 2025

**Company:** ReelMedia AI Solutions, LLC

**Website:** [https://www.reelmedia.ai](https://www.reelmedia.ai)

1. Introduction

ReelMedia AI Solutions, LLC (“ReelMedia,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you use our website, services, and AI receptionist solutions (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal and business information in several ways:

**A. Information You Provide to Us:**

• Name, email address, phone number, and other contact details when you sign up or communicate with us.
• Business information such as company name, industry, and service preferences.
• Payment details (processed securely by our third-party payment processor, Stripe).

**B. Information Collected Automatically:**

• Device information, IP address, browser type, and usage data when you access our website.
• Call metadata such as timestamps, duration, and caller ID when using our AI receptionist services.

**C. Call Recordings:**

Our AI receptionist may record inbound calls on your behalf. These recordings may include personal information of callers and are considered the property of our clients. We store these recordings securely and make them accessible to the client who owns them. We do not use or share call recordings except as necessary to provide the Services or comply with legal obligations.

3. How We Use Information

We use collected information to:

• Provide, operate, and improve our Services.
• Process payments and manage billing.
• Communicate with you about your account, support inquiries, and product updates.
• Maintain the security and integrity of our systems.
• Comply with applicable legal requirements and enforce our terms.

We **do not** sell personal information to third parties.

4. How We Share Information

We share information only as necessary to provide our Services or as required by law:

• **Payment Processing:** With [Stripe](https://stripe.com), which processes payments on our behalf.
• **Customer Support & Communication:** With [Intercom](https://www.intercom.com), which helps us manage client communication and support.
• **Legal Compliance:** With authorities or regulators when required by law or to respond to legal processes.

We require all third parties to handle your information securely and in compliance with applicable privacy laws.

5. Data Retention

We retain personal data and call recordings only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Clients may request deletion of call recordings at any time by contacting us.

6. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may:

• Access, correct, or update your personal information by contacting us.
• Request deletion of your account or call data, subject to any legal retention requirements.
• Opt out of non-essential communications by following unsubscribe instructions in our emails.

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the Services after updates constitutes acceptance of the new terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

**ReelMedia AI Solutions, LLC**

Email: **[support@reelmedia.ai](mailto:support@reelmedia.ai)**

Website: [https://www.reelmedia.ai](https://www.reelmedia.ai)