Terms of Service

**Effective Date:** September 29, 2025

**Company:** ReelMedia AI Solutions, LLC

**Website:** [https://www.reelmedia.ai](https://www.reelmedia.ai)

1. Acceptance of Terms

By accessing or using the services provided by ReelMedia AI Solutions, LLC (“ReelMedia,” “we,” “us,” or “our”), including our website, software, and AI receptionist platform (collectively, the “Services”), you (“Customer,” “Client,” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Services.

These Terms constitute a binding agreement between you and ReelMedia. We may update these Terms from time to time by posting the revised version on our website. Continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

2. Description of Services

ReelMedia provides AI-powered receptionist and call-handling services for businesses. Our Services include but are not limited to inbound call management, call recording, call analytics, and related tools offered through subscription-based plans.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

3. Account Registration

To use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree to notify us immediately of any unauthorized use of your account. ReelMedia is not liable for any loss or damage resulting from your failure to safeguard your account.

4. Subscription Plans and Billing

**a. Automatic Billing:**

Our Services are offered on a subscription basis. By subscribing, you authorize us (or our payment processor, Stripe) to charge your payment method on a recurring basis (e.g., monthly) until you cancel your subscription in accordance with Section 4(b).

**b. Cancellation Policy:**

You may cancel your subscription at any time. However, cancellation requests **must be submitted no later than seven (7) days before the end of your current billing period**. If you cancel after this period, the cancellation will take effect at the end of the following billing cycle.

**c. Pricing and Changes:**

All pricing is listed on our website and may change from time to time. We will notify you in advance of any price changes. Continued use of the Services after a price change constitutes your agreement to the new pricing.

5. Refund Policy

Refunds are not guaranteed. They may be issued **at our sole discretion on a case-by-case basis**. To request a refund, you must contact us in writing at **[support@reelmedia.ai](mailto:support@reelmedia.ai)** within 14 days of the billing date. Refund requests made after this period may not be considered.

6. Call Recordings and Data Ownership

Our AI receptionist may record inbound calls on your behalf. These recordings and the associated caller data are owned by you, the client. We store and process these recordings solely to provide the Services and comply with legal obligations. You are responsible for ensuring that your use of call recordings complies with all applicable laws, including consent and disclosure requirements.

7. Acceptable Use Policy

You agree not to:

• Use the Services for any unlawful purpose.
• Attempt to disrupt, disable, or interfere with the functionality or security of the Services.
• Reverse-engineer, decompile, or disassemble any part of the Services.
• Use the Services to transmit spam, unsolicited messages, or harmful content.

Violation of this policy may result in suspension or termination of your account without notice.

8. Intellectual Property

All content, trademarks, logos, software, and technology provided through the Services are the property of ReelMedia or its licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Services solely for your internal business use.

You may not copy, reproduce, modify, or distribute any part of the Services without our prior written consent.

9. Disclaimer of Warranties

The Services are provided **“as is”** and **“as available”** without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components. Your use of the Services is at your sole risk.

10. Limitation of Liability

To the fullest extent permitted by law, ReelMedia and its officers, directors, employees, and agents will **not be liable** for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or business opportunities — arising from or related to your use of the Services.

Our total liability for any claim arising under these Terms will not exceed the amount paid by you to ReelMedia in the **three (3) months preceding** the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ReelMedia and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may suspend or terminate your account at any time if you violate these Terms or use the Services in a manner that may harm us or others. Upon termination, all rights granted to you will immediately cease.

13. Governing Law

These Terms and any dispute arising from them are governed by and construed in accordance with the laws of the **State of Maine**, without regard to its conflict of laws principles.

14. Contact Us

If you have any questions about these Terms, please contact us at:

**ReelMedia AI Solutions, LLC**

Email: **[support@reelmedia.ai](mailto:support@reelmedia.ai)**

Website: [https://www.reelmedia.ai](https://www.reelmedia.ai)